Returns & Exchanges

At DWB Tyres, we want to ensure complete customer satisfaction. We accept returns on unused products within 3 days of delivery and customer needs to return the product to our drop-off location or store. However, customers are also eligible to get Refunds or Exchange products if they are found to be defective within 3 days of delivery.

To be eligible for an refund/exchange, the following conditions must be met:

• The product must be unused and in its original, undamaged packaging.
• The product should be refund/exchanged within 3 days after delivery.
• The original invoice must be presented to process the exchange.

Refund Process: To request a refund, please contact us at WhatsApp: +971 50 747 7403 and Refunds will be issued to the original payment method used at the time of purchase.

Exchange Process: Once we receive your request for exchange, we will assess the condition of the product. If approved, you will be offered a replacement product of the same value or a store credit.

Shipping Costs: Customers will bear the cost of return shipping for exchanges, and we recommend using a trackable shipping service for returns.

Exclusions: DWB Tyres reserves the right to deny an exchange if the product has been mounted, driven, or used in any manner by the customer.

Thank you for choosing DWB Tyres, where customer satisfaction is our priority.